Got a question? Here’s how we handle deliveries, returns, and more.

At Whisk & Whirl Designs, every piece is handmade with care, from single cards to full wedding suites. This page answers the most common questions about processing times, delivery, and custom orders, so you know exactly what to expect when you order from me.
If you can’t find what you’re looking for, just send an email to sam@whiskandwhirldesigns.co.uk, I’ll be happy to help.

Processing Time
 All cards and invitations are handmade to order and usually dispatched the next working day. If ordered early, they may be sent the same day. In a hurry? Just drop me a message.

For large or custom wedding orders, please allow 5–7 business days, depending on quantity and design details.

Shipping
All UK orders are sent via Royal Mail — First Class or Tracked, depending on your selection at checkout.
International shipping is available; delivery times vary by country. You’ll receive a confirmation email once your order has been posted.

Packaging
Each card is carefully packaged in a biodegradable cello bag with a matching envelope and shipped in a protective mailer to keep it pristine.
Larger orders, such as wedding sets, are securely boxed and beautifully wrapped.

Returns & Replacements
Due to the personalised nature of our products, we’re unable to accept returns unless there’s an issue with your order.
If something arrives damaged or incorrect, please contact via email, within 48 hours of delivery and I’ll make it right quickly.

Custom & Personalised Orders
Names, dates, or colour requests can be added to most designs. Please double-check all spelling and details before checkout, as I create exactly what’s submitted.

Cancellations
Orders can be cancelled within 1 hour of purchase. After this, production usually begins, and I may not be able to stop it.

Questions or Urgent Requests?
If you need your card or invitation sooner, or have a special request, email: sam@whiskandwhirldesigns.co.uk, I’ll always do my best to help.